Cancellation policy
You can ask to cancel an order before it is shipped.
You can cancel your order yourself from the moment you place it until the courier picks it up.
How to cancel
Please raise a support request (or contact us) with your order number as soon as possible. We can cancel an order until the courier picks up your order..
Go to My orders, open the order and choose Cancel order. This is available from the moment you place the order until the courier collects the parcel from us. If the button is not shown, or the order has already been picked up, please contact us with your order number and we will help.
- Email: info.velleeluxe@gmail.com
- Phone: 9213543200
After you cancel
- Any store credit you used on the order is returned to your account as store credit.
- Any amount you paid online is returned as described in Refunds & store credit.
- Cash on Delivery orders have nothing to refund because no money was collected.
- Any store credit you used on the order is returned to your account as store credit.
- Any amount you paid online is refunded automatically to your original payment method — no request is needed. We start the refund straight away; the time your bank or payment provider takes to show it is a separate estimate.
- Cash on Delivery orders have nothing to refund because no money was collected.
Cancellation by VELLEE LUXE
We may cancel an order if an item becomes unavailable, if the price or details were listed in error, if we cannot deliver to the address, or if we suspect fraud. If we cancel, we tell you and return anything you paid.