Contact us
We are here to help with orders, returns, payments and your account.
Customer care
- Signed-in customers can raise a request from Support.
- Email: info.velleeluxe@gmail.com
- Phone: 9213543200
- WhatsApp: 9213543200
- Hours: Monday to Saturday, 10 am to 6 pm IST
- Email: info.velleeluxe@gmail.com
- Phone: 9213543200
- WhatsApp: 9213543200
- Hours: Monday to Saturday, 10 am to 6 pm IST
How we handle complaints
- We acknowledge every complaint within 48 calendar hours of receipt.
- Our team responds personally during normal business working hours.
- We resolve complaints within one month of receipt, subject to applicable law.
We will acknowledge your complaint and work to resolve it within the time limits set by applicable law. [OWNER ACTION REQUIRED: Confirm acknowledgement / resolution timelines with your legal adviser]
Grievance Officer
In line with the Consumer Protection (E-Commerce) Rules, 2020, you can contact our Grievance Officer about any complaint:
We acknowledge every complaint within 48 hours and resolve it within 30 days of receipt.
Business details
- Legal entity: VELLEE LUXE
- Registered office: 7, SMC COMPLEX, YOGI CHOWK, SURAT, 395010
- GSTIN: 24CMZPK9292B1ZH